Privacy Policy

At Car Battery, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website or services in Dubai.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you fill out a form, book a service, or contact us, we collect data such as your name, phone number, email address, vehicle details, and service location
Device and Technical Data: We may automatically collect information about the device and browser you use, your IP address, location data (if enabled), and referral sources.
Usage Data: We track your interaction with our website including pages viewed, time spent, and actions taken to help us improve our website and user experience.

2. How We Use Your Information

Your information is used to:

Provide, confirm, and manage mobile battery replacement services.
Respond to inquiries and customer service requests.
Personalize the website experience and recommend services.
Process transactions and send billing confirmations.
Send service reminders, promotional offers, or updates (only if consent is given).
Improve our website, services, and communication strategies.

3. Age Requirements

Our services and website are intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a child has submitted personal data to us, please contact us immediately, and we will take necessary steps for its removal.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Enhance user experience

You can choose to disable cookies through your browser settings, but this may impact your ability to access certain features of the website.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Trusted third-party vendors and service providers who assist us in operating our website or delivering services (e.g., payment processors, dispatch platforms), under strict confidentiality agreements.
Regulatory or legal authorities if required to comply with applicable laws or respond to lawful requests.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encrypted communications, secure payment gateways, access control, and regular software updates.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal, tax, or accounting requirements
Resolve disputes or enforce agreements

You may request deletion of your data at any time by contacting us.

8. Your Rights and Choices

You have the right to:

Access the personal data we hold about you
Request correction of incorrect or incomplete data
Request deletion of your data
Withdraw consent to marketing communications
Opt out of cookies and tracking (via browser settings)

To exercise any of the above rights, please contact us.

9. Email and SMS Communications

By providing your contact information, you consent to receive communication related to your service request. This may include:

Booking confirmations
Technician arrival updates
Service follow-ups
Promotional offers (if you opt in)

You can unsubscribe or opt out of marketing messages at any time by following the instructions provided in the message or contacting our support team.

10. Third-Party Links

Our website may contain links to external sites not operated by Car Battery. We are not responsible for the privacy practices of such third-party websites. We encourage you to read their privacy policies before sharing any personal data.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a new effective date. Continued use of the site or services after changes are posted indicates your agreement to the revised policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

Location: Dubai, United Arab Emirates

Phone: +971 55 843 0040

Email: info@carbattery.ae