1. Information We Collect

When you use our services or contact us, we may collect the following types of information:

 Personal Information: Name, phone number, email address, and vehicle details (make, model, license plate). 

Location Data: Real-time location for service dispatch (via phone or GPS-based booking). 

Service Details: Type of service requested, time and location of service, and technician notes. 

Payment Information: Billing details and payment method (we do not store card details unless explicitly consented through secure channels). 

Communication Records: Customer service interactions, inquiries, and service feedback. 

2. How We Use Your Information 

We use your information solely to:

•  Provide and improve our vehicle-related services.
• Schedule and dispatch mobile technicians or tow trucks for services such as our mobile car battery replacement service.
• Communicate with you regarding service updates or appointment confirmations.
• Process secure payments and send receipts. 
• Respond to inquiries or resolve disputes. Comply with applicable legal obligations. 

3. Sharing Your Information

We do not sell, rent, or trade your personal information. Your data may be shared with: Authorized employees and technicians who require access to perform services. 

Third-party service providers (e.g., payment processors, hosting providers) operate under strict confidentiality agreements.

 Law enforcement or regulatory authorities, if required by UAE law.

 4. Data Security 

We implement appropriate technical and organizational measures to protect your data:

• Secure servers and SSL encryption for all online interactions. 
• Restricted access to personal data internally.
• Regular audits and updates of our data protection protocols. 
• Despite our best efforts, no system is 100% secure. By using our website and services, you acknowledge this risk. 

5. Cookies & Tracking Technologies 

• Our website may use cookies or similar technologies to: 
• Track website performance and usage. 
• Improve user experience and navigation.
•  Remember your preferences for future visits. 
• You can modify your browser settings to control or disable cookies at any time. 

6. Your Rights 

You have the right to: 

• Request correction of inaccurate or outdated information. 
• Request deletion of your personal data (unless retained for legal or operational reasons). 
• Opt out of marketing communications (if applicable). 

7. Third-Party Links 

Our website may contain links to external websites, such as affiliate tools or battery brands. However, their privacy policies are not our concern. Before disclosing any personal information, please review their rules. 

8. Privacy of Children 

We do not intentionally gather personal information from minors, and our services are not intended for use by anyone under eighteen. 

9. Updates to Policies 

This Privacy Policy is subject to periodic updates.

 This document will be revised to incorporate any changes, along with the new "Effective Date." Your ongoing utilization of our services indicates your acceptance of the updated terms.